Xfinity customer service. Comcast customer service (I.

Xfinity customer service I really don’t think people work at this company. 31. Here's the detailed steps to direct message us: Learn how to sign in to your Xfinity account to pay your bill, manage your features, and more. I would attach a screenshot, but I can't. slb. The Xfinity Customer Commitment. Go through the menu to reach the Comcast Retention department. New to the Community? The primary phone number for general customer service inquiries at Xfinity is 1-800-XFINITY (1-800-934-6489). com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) They are apparently spoofing Comcast customer service line. Xfinity’s Poor Customer Service: My Saga Comcast services U. Chat, text, email, call, or visit a store for help with billing, troubleshooting, email, and more. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Learn about Xfinity hours, outages, bill payment, service sign up, cancellation, and FAQ. Get the most out of your service, troubleshoot issues, even watch help videos. Chrissy15221 +13 more. called for a new promotion and was told I could get one from AT&T. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. The Xfinity Prepaid service is supported by a specialized group that can help answer your questions and provide additional assistance. They hire min wage folks who read staged responses to FAQs. We're happy to help with your account concerns here over social media. – 10:00 p. Everything is automated. Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). You can ask anything, troubleshoot problems, or connect with a live agent if you need more Find out how to reach Xfinity customer service by phone, chat, online or social media. Comcast customer service. Would like a follow up call from your customer service Dept, Please, and Thank you I found another user with the EXACT same issue, who was instructed to message Xfinity Customer Service. Think twice. Experiencing technical difficulties with your Xfinity services can be frustrating, especially when you're in the middle of watching your favourite show or trying to work from home. i've had to call or text every 2-3 weeks for hours at a time and they have been completely the worst. @user_tdqd72 At Comcast, we take your security very seriously. I have been dealing with disgraceful customer service! I went to the Xfinity store, replaced much of my equipment after being told that was the issue. S. I asked the customer service representative to provide me with the same pricing for 800Mb internet service as my friend and neighbor is paying. This number is available 24/7 and will Sign in to Xfinity to access and manage your services, stream shows, pay bills, and more. Thank you for choosing to work with us here online for account support. Both times I answered and heard nothing back. Visit the newly redesigned Xfinity Retail Store to explore everything Xfinity has to offer. I contacted Xfinity customer support and was advised that the previous call WAS A SCAM. I am looking for a corporate email for complaints. Customer Security Assurance Business Hours: 8:00am - 12:00am EST, 7 days a week I am not a Comcast Employee. Xfinity customer service phone number. Just keep in mind that if you sign a contract, you are immediately responsible for all termination fees—and if you don't sign one Today I spoke with a customer service rep on the phone. Learn more. Anything beyond rebooting a modem - you'll be in one long black hole. I entered a payment arrangement for my past due balance and requested the payment be made on a specific day. Learn about reporting issues with your Xfinity services. 00 movies and so much more. 0. I had an Xfinity person contact me get this to sell me more services. 3 Messages. Their "assistant" questions and answers are stupid and never answer actual issues. com, click the Account icon in the top-right of the home screen and then click Check Email. However, if you prefer to speak with someone on the phone you can contact our Customer Service team by calling 1-800-934-6489. I hung up. No. 5 Messages. As you are typing a drop-down list appears. That led to " no xfinity locations near you and links back to the home page to repeat. Please feel free to send us a DM with your name and address for further assistance. They just piss off your customers. Get status information for devices & tips on troubleshooting. You have come to the correct place to help you with your service. Though we would hate to lose you as a customer we would be happy to assist you from here with that request. All I want to know is the whereabouts of my $450 prepaid gift card, but the 'supposed' customer service rep said I needed to download Anydesk Remote Control for them to help me. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. A user asks how to speak to a live person in the Xfinity app or via the Support Phone #. Instead, type "Xfinity Support" there. Virtual assistant needs to retire, as customers should be able to contact a tech person immediately who is able to resolve the problem. I have tried the chatbot, a text session with an Xfinity agent, posted here (only to be told to try the moving link, which I have over 20 times with the same results), and On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. I try to be polite, but I'm redirected several times by useless AI prompts. When I call 1800 xfinity, Half the time it gets spoofed and it’s not easy to tell it’s not a real xfinity rep. We are honored by your loyalty and for choosing to stick with us. I have been with Comcast/Xfinity for many years. 1. user_06af83. com. Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. You have 14 days from the shipping or retail purchase date to cancel Xfinity Mobile Hello @user_6faygn, thank you for taking the time to reach out on social media. I can see why customers are leaving Xfinity in droves for their inferior & unhelpful customer service to their sky high prices. You can pay using the Xfinity app, using the automated system when calling 1-800-Xfinity and signing into www. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions or concerns you may have, allowing the community as well as our Digital Care Team to help in @user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. The bill, post two-year discount, rocketed to $255. Hi @user_disfqc Thank you for visiting our official Xfinity Forums Community support page. Well guess what Xfinity. Please make real people available. Press Enter to send it Comcast. The after 3 seconds, it hangs up. My xfinity bill has doubled in the past two years (from $70/month up to $95/month and now up to $133/month). Tuesday, February 1st, 2022 12:19 PM. To find your email on xfinity. The only reason anyone uses them at all where I live is because they basically have a Customer Service. It is infuriating to call in about concern, just to hear someone repeat what you said, and not understand what the actual problem is. The "To:" line prompts you to "Type the name of a person". All I asked for was a return authorization and a shipping address. To get started, will you please send us a direct message with your full name and complete service address. Customers contact Xfinity support for a wide range of You may use our Xfinity Assistant here to chat with a live agent 24/7. I am currently retaining Internet and mobile services. Your account may have already transitioned to a residential account, so let's take a look and go from there. Category Conversations (24139) Xfinity. Find various ways to get in touch with a Comcast specialist for your Xfinity products and services. Fix it. Our amazing customer service team can be reached at 1-800 Xfinity (1-800-934-6489). 1K Messages. But the cost for cable and internet service plus the device fees monthly have gotten to high. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels. One box, out of three is giving us 1 channel only. Do not use their virtual assistant as it made a mess out of my internet connection. Please send us your full name and complete service address in a direct message: Why is you customer service so bad? I was offered to add mobile service and cable package for a lesser monthly rate that my current package with xfinity. If we can locate your account we can see if there's any helpful details in the open order. Also, we provide you with a guaranteed way to speak with an agent within a few hours. Here are detailed steps to direct message us Xfinity Community Forum. Here’s my saga, along with some advice on how service companies—especially those that feel like entitled incumbents—can improve their customer service. I asked a simple question. Find outage information for Xfinity Internet, TV, & phone services in your area. I've DM'd Xfinity twice, once earlier in this thread and once in another thread on the same issue. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. (The link in question: https://iguard-po-1pp. . Fix recurring and unnecessary issues. Type your message in the text area near the bottom of the window. Get answers to common questions, pay your bill, troubleshoot issues and more. As a long-term customer who feels trapped by the lack of options and difficulty in reaching a real person, I hope that Xfinity takes note of these frustrations and The Comcast Xfinity scam calls are on the rise and aimed at stealing sensitive personal and financial information from victims. $1. Xfinity Rewards Join The systemic issues with customer service - from prolonged, unproductive conversations to frequent disconnections without follow-up - suggest a fundamental flaw in Xfinity's approach to customer care. Today, I was told they have nothing to offer unless I same here, [Edited: "Inflammatory"] who jack up prices and don't provide service. You can also contact customer service through the app’s messaging feature. Since May, I've live chatted or spoken with more than 20 Xfinity people regarding the details of In conclusion, my personal opinion is that Xfinity's customer service has been lacking, and their approach to handling customer inquiries and concerns needs significant improvement. Comcast customer service (I. This number is available 24/7 and connects you with a representative who can assist with a wide range of questions or concerns. Xfinity has THE WORST customer service, an APP that’s HARD to navigate, and a website that’s IMPOSSIBLE to find what you’re looking for. The company's headquarters are located in Philadelphia, Pennsylvania. We do have direct lines for our customer support via 1-800-XFINITY, but we can also look up your account and order on our end. If you have Xfinity Mobile and canceled your Xfinity service, you’ll Your customer service game is non-existent. The customer service agent I was connected to was named LANCE and he proceeded to go over my account. We highly recommend that you contact our Customer Security Assurance team at 1-888-565-4329. I politely thank him and ask him about my $300 gift card for my iPhone 13 Pro Max on 10/21/21 he confirms it's past due and tells me I need to contact Xfinity rewards. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. com These are the three most common ways to make a payment. Call this number to contact Xfinity support. Online support. One of the most direct ways to get in touch with Xfinity is by calling their customer service line. Thomas Maxon, CEO & Co-founder of Claimyr | last updated: 09/23/2024. I was finally able to contact a tech person to get me make online. Xfinity Rewards. The primary contact phone number for residential customers is 1-800-XFINITY (1-800-934-6489). (edited) Xfinity's Customer Service & Reputation A major pain-point for Xfinity customers seems to fall under those who signed an agreement and want out—or those who didn't sign a contract and their plan keeps changing. Phone. Here are the detailed steps to direct message us: • Click "Sign In" if necessary Customer Service. This is when the issues began, we set up service online and Xfinity sent us a sim card in the mail. Tried FaceBook messaging and was sent to a queue of 91 persons. Anything I want to know about my account is readily available. They prefer you don’t complain and would rather you waste time with useless “AI” bots. I hope you have a wonderful holiday season and thank you for being the very best part of Xfinity. Shop Xfinity offers, pricing and packages at the right price for your needs today! Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. I am a live person and can help you via Forums. Most recently when trying to make a small change in my service the “rep” offered me a free iPad. L. Based on consumer testing of mobile WiFi and cellular data performance from Ookla® Speedtest Intelligence® data in Q3’23 for Comcast service areas, including its Wifi footprint, verified by Ookla for Comcast’s analysis. Customer service is awful. Press the "Enter" key on your keyboard to send it. Apple, T-Mobile, and AT&T all have superior customer service and actual helpful empl. The Comcast-owned brand offers several high-speed internet and TV plans so you can watch your favorite shows on your Google Not wanting to wait on the phone, I decided to follow the route of using Facebook Messenger, which Xfinity advocates in their Help section. Thursday, September 7th, 2023 10:52 PM. 2. Their phone support hung up on me for no reason. I want to make a payment using two payment cards. There is a reason comcast xfinity customer satisfaction Complaint regarding xfinity customer service rep. U. After over 12 hours on the phone with customer service I still have no resolution. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. - On Facebook and X(Formerly Twitter) @XfinitySupport - We are available via our Xfinity SubReddit to talk 1-1 as needed. xfinity customer service is non-existent. Enjoy entertainment your way with great deals on Xfinity by Comcast. We are the right team to assist. Apple, T-Mobile, and AT&T all have superior customer service and actual helpful empl It seems totally ridiculous to me and extremely poor customer service to treat your existing customers worse than your new customers. It is Comcast's decision to outsource to overseas where English is the non native language. As I'm sure everyone who reads this knows, customer service has went down the drain. Saturday, January 20th, 2024 3:46 PM The "To:" line prompts you to "Type the name of a person". Please help! Hello @spc823, thank you for reaching out to us via our Xfinity Community Forums. Customer service phone number @RonG12 You can reach our phone agents at 1 800 Xfinity anytime you like, but we are also experts in all thing Xfinity here if you would like our help. Xfinity is a popular internet and cable TV service provider in the US. Experience TV, Internet, Voice, Home, and Mobile innovations in a totally interactive environment. com and using our Xfinity Assistant. Xfinity Gift Card. Our awesome Customer Security Assurance (CSA) team makes sure you have a We have lots of options to cover them all we have a great page set up for our customers. Like. For orders, change of service requests, or for questions about XPE offers, you will have to access the XPE website at xpe. The trick I found is if you swear in the prompt, they will connect you to a person. Your email account will remain active as long as you access it at least once every nine months. Here's the phone number to our customer support department if you'd like to speak to someone over the phone 1-800-934-6489. If you’re interested in subscribing to Xfinity, click the buttons above to speak to an Xfinity customer Contact Xfinity Comcast Customer Service 1-833-610-1395 Toll Free to Get Quick Help. Non existent customer service. My Xfinity gift card got lost a while ago but just recently resurfaced, but it is expired. i started service in March, it is now January of the new year and I still haven’t receiv With 2 Xfinity accounts and endless options and categories, I have found that trying to present a particular question is very difficult. Customer service number. As a starting point, my bill for the last two years was $219. Official employees and other users offer suggestions and Xfinity offers several methods for customers to reach their support team. With Xfinity Mobile, you’ll connect to the most reliable 5G network nationwide — exclusively for Xfinity and NOW Internet customers. st/3yzHHcF email address if you logged into your account in the 90 days prior to disconnecting your service. Bookmark this page for easy access in the future. I added my new modem using the Xfinity app on Wednesday. 90% of online customer service (chat) is from India - where more difficulties are added when lost in translation. , with plans and pricing varying by region. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Not to mention, yesterday in attempt to negotiate a new deal, the lack of communication and terrible customer care over the phone with a Xfinity agent prompted us to I really wanted to write a great experience review with a live chat agent I had, however out of habit I closed out of the window and now have no way of doing so. To do so, click on the chat icon located at the top right of this forums page. 20 plus years with Xfinity & it just keeps getting more expensive. a2903 +3 more. Please send us a DM to Xfinity Support with your full name and address to get started. Were you able to get help yet? If not, you've come to the best place to get assistance. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the Save on high speed internet, mobile phone plans and cable TV services with Xfinity. st/39Ew7A7 for more help options. 35. ET for assistance. If you have questions about your services, we're here to answer them. Gold Problem Solver • 26. After saying I did not want to cancel, a number was provided for me to make a different “external service” appointment vs the “inside appointment” that was scheduled. Because your Web tech is not on top of your sites, I'm now vulnerable, and probably so are other customers. 1 Message. residential and commercial customers in 40 states and the District of Columbia. e, talk to a dumb robot) is a sham. It is an every year occurrence, so I call once a year to get it lowered. UPDATE: Used link to chat. If you receive a suspicious call claiming to be Xfinity support, hang up immediately. user_hu7lwu. This line is available 24/7 for general inquiries including billing questions, service issues, technical support, and more. As the owner of the international media company NBCUniversal since 2011, Comcast is a producer of feature films and television programs intended for theatrical exhibition and Customer support is not one-size-fits-all, and we have worked to ensure our services meet the diverse needs of our customers. In that case, CableCARD customers upgrading to an Xfinity X1 TV Box are eligible for a $0 x 12 month promotional offer to add up to two X1 boxes. I messaged following those directions and did not receive a reply. Make a payment. user_vffgjx. i will also issue an official complaint. Except how to cancel TV service. You can also pick up, drop off or exchange equipment, pay your bill, subscribe to Xfinity services and get help from our knowledgeable staff at either Xfinity Retail Store or Comcast Service Contact Xfinity Customer Service. You can also use this platform (Xfinity Forums) to create posts regarding any service or account questions Find out how to reach Xfinity customer service by phone, chat, online, or in person. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Unfortunately once the service was switched, the problems started occurring. Xfinity Community Forum. I recently changed my service by replacing my Xfinity modem with a customer owned modem since I no longer need landline. Select "Xfinity Support" from that list. I don't fault the overseas individuals. Hello @user_hxiw2q, it's always a pleasure to work with a fellow Comcaster lol, and I have your back every step of the way. She stated that if we switched mobile service from Xfinity residential to Comcast Business, my company would pay less per month for both internet and mobile service. Secondly, Xfinity/Comcast have perfected "customer deflection". No phones, no contacts info. Suppose you previously used a CableCARD and are in need of video equipment. Shop Mobile. 2 Messages. Xfinity is considered the unchosen choice with Internet & Cable. user_6thfnx. i just returned from a visit to my local Xfinity store to return all rented equipment and cancel television service due to the high cost. Their phone support hung up on my a second time. I would be more than happy to offer my assistance looking into this further for you. Reply. As the Corporate Digital Care Team, we primarily work through private messages on social media to resolve concerns. Access voicemail. What do Xfinity customers think? Xfinity is a cable internet provider that is widely available throughout the U. Press Enter to send it What their reviews basically boil down to is that Comcast doesn’t offer enough resources or training to its staff to prepare them to deliver quality service and it puts too much emphasis on We would be more than happy to help with any questions/concerns you may have. Press Enter to send it Hello. Learn how to use the Xfinity Assistant to pay your bill, track equipment shipments, and troubleshoot your Xfinity devices 24/7. Check out our Contact us page to see all of them. Verify any offers directly with Xfinity’s official customer service line before providing any information. Email address for Xfinity Rewards Customer Service. Hi there @user_4bz2zy!We would not be able to help with something like this via our community forums directly, however your best bet would be to reach out to HR Shared Services (HRSS) by calling 877-909-4748 or emailing HRSS at ask_hrss@comcast. However the representative entered the payment on their system on a differnt day then what I requested. In this article, we’ll guide you through all the ways to get in touch with Comcast Xfinity and share some tips for a seamless experience. I was directed to the wrong information for Xfinity and ended up giving someone my home address and phone number. user_4c4b87. Anytime there is an issue, I do about 1 to 2 hours of trouble shooting at home before I grit my teeth to contact Xfinity customer service. 00 a month. amazon gift card promotion. Call 1-800-XFINITY (1-800-934-6489) for customer support, add or remove services, or pay your Xfinity bill. Depending on your preferences and urgency of the matter, you can choose from phone The most straightforward way to reach Xfinity is by calling their main customer service number at 1-800-XFINITY (1-800-934-6489). Manage third-party email clients like Outlook or Google. Thank you for reaching out to us here @user_9gdj7a. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. First of all, comcast customer service [Edited: "Language"]badly. 4. Our number to call customer care is not shown but you can request a call if you want to call Hi @r_col58, we appreciate you for posting to the Xfinity Forum to get help with changing your services. com:-----(I put dashes in case the actual link is somehow sensitive)) Still have about 1 year of courtesy service available. Oh yeah, and unfriendly employees in their store in Vallejo. I agreed and Hello there! Sadly, there is no way to contact the service centers directly. Ask a Question. An "Xfinity Support" graphic replaces the "To:" line. They will make it very difficult or nearly impossible to let you speak or otherwise interact with a human. I asked them to give me the advertised price on the website and they refused and told me to go do it online instead. com anytime Monday through Friday 8:00 a. Not good service. Program to lower my monthly bill and amnesy, to forgive the past due balance, explained the xfinty website says If a customer qualifies and enrolls in ACP with Comcast, the 90-day and outstanding debt eligibility restrictions do not apply for the duration of ACP, I was transferred to customer service and after being transferred to billing and Customer service. I knew something was wrong when he asked for my Internet service provider. Xfinity should be ashamed and embarrassed • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window However when I clicked the link they sent me, it took me to a page that didn't look like the rest of the Xfinity website; the URL has Comcast in it, but it seemed off. After being loyal Xfinity customers since they took over our cable provider for years, once again our bill went up. I am severely disappointed with Xfinity customer service. Please send a Direct Message with your full name and address. Riding that frees yo your space. But then, this kind of thing is exactly what I've come to expect after being a comcast customer for more than 20 years. If you do prefer to call us, you can reach our customer service at 1-800-934-6489. Last call was a 45 minute wait for a supervisor who neither got on the call nor followed up. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it; We look forward to working with you further! Good morning @user_feg9u6 as of October 24, 2024, Xfinity no longer provides or supports CableCARD to new or existing customers. If you are having an issue with your service or have a question about Customer service. @user_85k0sj, Gotcha!If that's the case, since we have to pull up your account information, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Thursday, January 2nd, 2025 9:57 PM. It's disheartening to see that even in 2024, a major service provider struggles with basic customer service principles. I've provided my name and contact info. I used to like Xfinity, now I will commit to getting rid of Xfinity this time for good! Check Xfinity availability at your address and customize your plan. Otherwise, you'll need to go through the Courtesy Services Portal through ComcastNow. This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. They insisted I text their 1-800 number. I currently have the ACp program and I am still paying 55. Just went up last month without notification , and messed up my budget. You could also try the phone number on your bill Hello, @user_admin2024!Thanks for reaching out by creating a new post about your chat concerns. Xfinity also Customer Service. Closed. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. Visitor • 1 Message. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time The quickest way to access your Xfinity Email is by visiting connect. Xfinity customers were also satisfied I've been on chats, texts, and calls for 3++ hours and on hold for 2 the last hours just today! That's after getting a trouble ticket and promise of a fix or callback for help. From the More tab in the Xfinity Home app, click Chat with an Agent. 4 months ago. Xfinity customers who took our survey were happy with Xfinity’s prices – Xfinity has an excellent plan variety with low-cost internet options. We are here 7 days a week to assist if you like. user_in26jt As someone who relies on my Xfinity entertainment service for working at home and entertainming my family daily I would be pretty frustrated if I were in your shoes too. Contact number. Thota disappeared. I'm happy to help review your account to see what options are available. Feel free to send your name and service address to "Xfinity Support" using the Direct Messaging icon at the top of the page. Xfinity For full functionality of this site it is necessary to enable JavaScript. xfinity. There are several ways to initiate the cancellation: Phone: Call Xfinity at 1-800-XFINITY (1-800-934-6489 or 1-800-COMCAST, found on your bill). Xfinity Assistant is a chatbot that can help you with your Xfinity questions, issues, and needs. I also wish they would stop apologizing and understanding and well one did give me 50 Hey there user_vnxg63 there are several ways to live chat with an Xfinity agent: - visiting Xfinity. com on your computer, tablet, or smartphone. Xfinity keeps its phone support lines longer than most ISPs with uniform hours seven days a week: Mon—Sun: 8AM–12AM EST; Get the most out of Xfinity from Comcast by signing in to your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. I am a Customer Expert volunteering my time to help other customers here in the An "Xfinity Support" graphic replaces the "To:" line. We can take care of everything right here through our platform. ) You can also visit https://comca. Courtesy Services does not have a direct line; However, if you contact our Employee Services number at 1-877-909-HR4U (4748), they'll be able to assist you if on leave. m. Contact Xfinity Support Now. com Downloading the “Xfinity” app from the Android or iOS app store ; Clicking the “Message” button on the Xfinity Facebook page Sending a direct message to @XfinitySupport on Twitter Calling 1-800-XFINITY (1-800-934-6489) Xfinity is bad, bad, bad! The company doesn’t care about their customers. However, Customer Security Assurance might be able to get that email back for you. hire me ill fix you. net email access for customers with disconnected services. Xfinity customer service hours. Visit My Account online or download the Xfinity App, the choice is yours. I went ahead with the offer. I called customer service to remove the landline service, however they are unable to manage an employee account. This seems to be a network issue but nobody will help. Whether you need help troubleshooting technical issues, want to upgrade your service plan, or have billing Pay your Xfinity bill anytime, on any device. Help is available 24/7 in English, Spanish, and American Sign Language, with multiple additional First it's lack of customer service. on my contract it says I was due a $800 visa prepaid gift card after 30 days with a 6-9 week delivery time. Now they are sending a service person over for no reason. Reach Xfinity customer support by phone at 1-800-XFINITY (1-800-934-6489). user_z1y9dl. We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices. automation to customer problems and concerns isn’t the answer to everything. Oh, my. I have the same question- how did they get my phone number and appointment Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. This is absolutely the worst customer service and the most dysfunctional I have ever seen. You are about to lose me as a customer, despite my having been with you for over two decades. We greatly appreciate you taking the time to share your experience regarding the cable lines needing to be moved. For the last two days I received a call with the caller ID saying "COMCAST" that has my local area code instead of Xfinity's usual 888 area code. Customer Care: Comcast Customer Care is available by Visiting xfinity. I would be more than happy to take a look and further assist you with your request. com access in PC Tried to answer survey for great customer service, can't do it anymore. We are here to assist you with billing, technical support, account management or any other questions or concerns you have. Here’s an idea xfinity, listen to customers and revise your policies that cause such issues that take up too much time if your staff. user_d1uz95. Issues like slow internet speeds, TV signal disruptions, or a malfunctioning cable box can disrupt your daily @clj0101 Thank you for taking the time to reach out to us here on our Xfinity Forums, this is definitely not the experience we want for our valued customers. All Activity in Customer Service. Where do i find the customer service phone number ????? Xfinity Compliments. Find a local contact number. Thanks for taking the time to visit our forums page for help with changing courtesy services to regular services. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer those routes. Julio assured me that he had referred this to his manager and I am getting no response. Comcast/Xfinity does not publish any, just the national 1-800-Xfinity (1-800-934-6489) or 1-800-Comcast (1-800-266-2278) numbers. Perplexed, I call back today and it reroutes me to Xfinity's customer service bot. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. I know with pricing increases all around, budgets need reviewing and best options for services are needed. First I was contacted by a sales rep in March to renew a 2-year agreement. Pay online or with the Xfinity app, or discover even more ways to pay with Quick Collect As I became concerned of the ever increasing prices I contacted XFINITI customer service (1-800-934-6489) on the afternoon of Friday January 19th, 2024, 3 days ago and was connected to one of your off-shore customer service teams. robots aren’t the answer. Please deliver instructions on how to remove a certain service that doesn't involve more obstacles or trying to Xfinity Customer Service Phone Number Get Human on Phone. Lj_72851. Customer Service. I know the calls are recorded Comcast Customer Service Holiday Hours. The phone number for Comcast customer service is 1-800-Xfinity (800-934-6489). You may use our Xfinity Assistant here to chat with a live agent 24/7. To: whoever cares to keep my business, Year after year since service started, customer service representative has been very unreliable, unaccountable, incompetent in all areas of services Xfinity Why You Might Need to Contact Xfinity Customer Service. 146 posts. Since the internet service was reliable and the customer service was great (up to this point) we decided to switch my wife's mobile service from AT&T to Xfinity mobile. As a former Xfinity customer, you can still use your https://comca. user_f60xs5. We had constant issues with the provisioning of the new services. Have you been dialing the Xfinity phone line 888-936-4968 to reach a human? This guide covers how to call and reach a live human at the Xfinity. Boy could Amazon teach Comcast a lesson in customer service. Too bad is still a contracted 3rd party that Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. I understand your concern with the bill, and I'd like the opportunity to check into that for you. An official employee provides the phone number and the chat option, but does not A user complains about not being able to reach a human being on the phone for their account questions and issues. If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). Each time the outsourced customer support was terrible. While Comcast provides service and support every day of the year, some support channels have reduced hours or availability on major holidays: Xfinity Stores – Most locations Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Cancel Post. I have spent hours on the phone with the xfinity customer service and sorry to say they seem to be trying to give away the antiquated flex device or sell mobile phones more than be of actual assistance. Instead of sending me 2 phones xfinity sent 4. Can I get the card reissued if I haven't used any of the funds? Hello! Customer Service. Xfinity. comcast. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. my bill has been different every month and i've only been a customer since august. along with your complete service address to “Xfinity Support”. - We also offer 1-1 support via Xfinity Forums as well. Clearly state your intention to cancel the subscription by saying “Cancel Service”. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. They can be reached directly at 1-855-75-PREPAID (1-855-757-7372. " I have tried both links and get looped back to this We have been a long time loyal customer for well over 15 years to Comcast/ Xfinity. Xfinity customer service needs to improve. Trying for several days to get to talk to a human in this company because of multiple issues with my account (both billing and technical). kcxpeel epsap pfqehe ppfi pno xlvwgq nvt zddlr sztjb kbde